ORDERS & TRACKING
Orders
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. We’ll send an order confirmation to the email address you provide at checkout. If you don’t see it, please check your spam or promotions folder.
CAN I CANCEL OR CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to help, but changes may not be possible once production or processing has begun.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address, please contact us as soon as possible and include your order number and the correct address. Address changes may not be possible once production or shipping has begun.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can check out as a guest. Creating an account is optional.
WHEN SHOULD I CREATE AN ACCOUNT?
Creating an account makes future checkouts quicker by saving your contact and shipping details. You can also view your order history and track orders in one place.
Tracking
HOW CAN I TRACK MY ORDER?
Once your order ships, we’ll email you a tracking link. Tracking updates may take a little time to appear.
WHEN WILL I RECEIVE MY TRACKING EMAIL?
We’ll email you a tracking link once your order has shipped.
WHAT SHOULD I DO IF I DIDN’T RECEIVE A TRACKING EMAIL?
First, check your spam or promotions folder. If the email isn’t there, contact us with your order number and we’ll help you.
WHY DID I RECEIVE TWO TRACKING NUMBERS FOR ONE ORDER?
Your order may be shipped in separate packages from different locations. Each shipment has its own tracking number, allowing you to track each package separately. You’ll receive tracking information for each shipment once it has been dispatched.
WHAT SHOULD I DO IF MY TRACKING INFORMATION HASN’T BEEN UPDATED?
Tracking information may take a little time to update after your package has shipped. Please check again after a short while.
If the tracking information remains unchanged for several business days, contact us with your order number so we can help you look into it.
WHY DID I RECEIVE A TRACKING NUMBER FOR ONLY SOME OF THE PRODUCTS IN MY ORDER?
Products in your order may be shipped separately from different locations. If you’ve received a tracking number for only some of your products, the remaining items may still be in preparation or awaiting shipment. You’ll receive a separate tracking number for each shipment once it has been dispatched.