RETURNS & REFUNDS
Returns
WHAT IF I CHANGE MY MIND ABOUT MY PURCHASE?
No worries! You can return your item within 15 days of delivery, provided it’s unused, undamaged, and in its original packaging. Return shipping costs are your responsibility. Please see our Returns & Refunds page for full details.
HOW DO I REQUEST A RETURN?
To request a return, you’ll need to fill out our Return Form. You can find all the details and instructions in our Returns & Refunds section.
CAN I RETURN AN ITEM IF IT HAS BEEN USED?
Returns for change of mind are accepted only for unused, undamaged items in their original packaging. If your item is defective or arrived damaged, please contact us so we can help resolve the issue.
CAN I RETURN ONLY ONE ITEM FROM A MULTI-ITEM ORDER?
Yes, you can return an eligible item from an order containing multiple products. You’ll need to fill out our Return Form. Please visit our Returns & Refunds section for full details and instructions.
WHO PAYS FOR RETURN SHIPPING?
For returns due to a change of mind, customers are responsible for return shipping costs.
If your item arrived damaged, defective, or incorrect, please contact us for further instructions. If the item needs to be returned, we’ll cover the return shipping costs.
HOW CAN I TRACK THE REMAINING PRODUCTS IN MY ORDER?
Once each shipment has been dispatched, you’ll receive tracking information for that shipment.
If you’ve received tracking details for only part of your order, the remaining products may still be in production or awaiting shipment. Please allow a little extra time for the tracking details to arrive.
WILL I HAVE TO PAY SHIPPING FEES FOR EACH PACKAGE?
No, shipping fees are calculated for your entire order, not separately for each product or package. The total shipping cost for your order will be shown at checkout before you complete your purchase.
WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Please contact us with your order number and photos of the issue. We’ll arrange a replacement at no extra cost. If the item needs to be returned, we’ll provide return instructions at no cost to you. For more details, please see our Returns & Refunds policy.
Refunds
WHEN WILL I RECEIVE MY REFUND?
Approved returns are refunded to your original payment method within 7–10 business days. Original shipping costs are non-refundable.
WHAT SHOULD I DO IF MY REFUND HASN’T ARRIVED?
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the refund still hasn’t appeared, contact us with your order number so we can look into it.
WILL MY ORIGINAL SHIPPING COSTS BE REFUNDED?
Original shipping costs are non-refundable where permitted by law. If your item arrived damaged, defective, or incorrect, please contact us so we can help resolve the issue.
CAN I GET A REFUND FOR JUST ONE ITEM FROM MY ORDER?
Yes, if the item is eligible for a return and your return request is approved, you can receive a refund for that item without returning the other products in your order.
WILL I RECEIVE A REFUND IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?
If your item arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue. We’ll review the situation and help arrange an appropriate resolution.